- 25th March 2021, Ratingen, Germany -
United VARs member Ctac N.V. (Euronext Amsterdam: CTAC) accompanies Belgium’s leading department store Galeria Inno in their digital transformation towards becoming the number one omnichannel department store in Belgium.
With 16 stores in all major cities, Galeria Inno has been an integral part of the retail landscape in Belgium for almost 125 years. German Galeria Karstadt Kaufhof is the mother company of Inno, boasting a loyal customer base that continues to grow.
Armin Devender, CEO at Galeria Inno: “Inno has been very successful the past decades as an upscale department store, thanks to the high level of service, excellent customer orientation, and a high-quality assortment of top brands. In order to be future-proof, we want to expand into the digital realm, integrating our offline presence with online, and thus providing customers with even more choice and flexibility. We engaged with Ctac to support us on this journey, among others because of its vast experience in retail, its deep knowledge of SAP and related technologies, but most of all because of the trust we have in the company’s abilities. This is a complex process, and we need a partner that is focused on creating a true relationship, as virtually all employees at Inno are affected by this ambitious project. Ctac has proven to be a partner who is open, result driven and focused on true partnership. There were extremely important factors as our time frame for this project was extremely short. We started last summer and went live on the 1st of March.”
The department store partnered with Ctac to lay the digital foundation for its transition to a true omnichannel business. Ctac created a new SAP platform that will support a wide variety of core business processes at Inno. In addition, this system of records will be integrated with other systems, including Point of Sale, a loyalty program, and a new e-commerce marketplace which Inno will be launching this Spring.
Despite the impact of COVID 19 on the retail industry, Inno is determined to continue the transformational journey it started in 2019. This not only entails creating a digital presence but also adapting all its stores to local or regional customer requirements with a new store look and feel which inspires and appeals to customers.
Vanessa Ceulemans and Frederik Depovere, Managing Directors at Ctac Belgium: “Together we reinvented ourselves virtually, and thanks to the commitment of all to succeed as well as the chosen strategy and methodology of SAP Activate, we succeeded in creating a solution that highly supports the strategy of Inno with high business acceptance. We are enlightened and grateful to have been part of this program. Together with Inno, we look forward to continuing delivering high-quality service to this lovely customer and support in every step of the journey.”
As a Business & Cloud Integrator, Ctac helps its clients realise their ambitions. Ctac creates the required business value through constant innovation. Ctac offers a broad portfolio of solutions, including SAP and Microsoft ‘on any cloud’ solutions, and provides services in the fields of IT modernisation, Connected Intelligence, Transformation & Change management, Security & Trust, and Business Transformation. In addition, Ctac has a number of its own products, including the XV Retail Suite, which consists of an omnichannel-driven Point-of-Sale & Loyalty platform, and SaaS solutions for housing corporations and commercial real estate, respectively Fit4Woco and Fit4RealEstate. In 2021, Ctac had been in business for 29 years and over the years has built up extensive experience and material know-how in the retail, wholesale, manufacturing, and real estate sectors. In 2020, Ctac recorded revenue of € 87.3 million.
Ctac has a balanced workforce in terms of age, expertise, and experience. Ctac sees working together to realise common goals as a high priority. Ctac is listed on the Euronext Amsterdam stock exchange (ticker: CTAC) and has offices in ’s-Hertogenbosch and in Wommelgem (Belgium).
About United VARs
United VARs is certified with the highest SAP Status as Platinum Partner and forms an alliance of leading IT solution providers in approximately 100 countries to guarantee the best service and support for your international SAP implementations, ERP optimization projects, and cross-border nearshoring.
stronger than one