Catensys advances SAP valuewith Global Application Management Services for SAP

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  5. Catensys advances SAP value with Global Application Management Services for SAP

The Challenge

After the carve-out, the SAP-System of Catensys still depended on legacy infrastructure. The landscape was not fully separated across locations.

There was a limited internal IT capacity for global SAP operations to support the 350 IT users worldwide. Stability, response times and clear ownership were at risk.

The Journey

United VARs, through its members, delivered the joint Global Application Management Services (AMS) concept. All for One led the transition and knowledge capture. QZing delivered local expertise on site in China.

A single ticket portal created one view for incidents, requests and changes. 24/7 Follow-the-Sun support coverage ensured continuous service with a single point of contact.

On the shop floor in China, the team implemented a barcode solution in Nanjing and trained local users. Logistics performance improved.

Answerthink extended delivery capacity across India, the USA and Korea. Priorities included Challan process optimisation in India, SAP-bank integrations, and shipping support in the US.

About Catensys

Catensys is a global automotive supplier formed in 2022. It runs SAP for 220 users across eight sites in seven countries.

Quick facts

  • Industry: Automotive
  • Founded: 2022
  • Employees: ≈ 600
  • Sites / Countries: 8 / 7
  • SAP users: 220
  • IT users: ≈ 350
  • Revenue: ≈ €150 million
  • Solution: Global AMS

Transformation & Results

The Global Application Management Services concept improved operational resilience and freed budget for innovation. Catensys delivered parallel projects while keeping service levels predictable.

Highlights

  • 20-40% savings – budget freed for projects.
  • 8 strategic IT projects in parallel – capacity shifted from tickets to change.
  • Optimised logistics in China – barcode solution and on-site enablement in Nanjing.
  • High user satisfaction – 24/7 Follow-the-Sun support coverage and clear ownership.

Customer Quote

“From an IT perspective, you can close your laptop calmly at 4 pm on Friday and head into the weekend – because you know employees have their ticket portal and hotline where they’ll get help.”

Björn Bodenstein, Global Head of IT, Catensys

Download Customer Case Study now!

Read how Catensys gains SAP value with Global AMS from United VARs – 24/7 Follow-the-Sun support coverage, one portal, 8 sites in 7 countries – all while still saving 20–40% compared to building an in-house IT team.

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