- May 30, 2022, Ratingen, Germany -
One of the largest German manufacturers of prefabricated wooden houses, FingerHaus, has been recognized for CRM project in the ‘Rapid Time to Value’ category, which includes particularly innovative projects that were also rated as outstanding based on the 10 SAP quality criteria.
Together with digitization partner, B4B Solutions, the company scored with outstanding quality, excellent project management, and customer-specific developments. From B4B Solutions, SAP Cloud Consultant, Dennis Seitz, was involved.
AMONG THE TOP FIVE IN THE “RAPID TIME TO VALUE” CATEGORY
The winning projects were announced on May 17th. as part of a virtual award ceremony, which was broadcast from the SAP Studio Walldorf. Sven Mulder, Managing Director of the SAP national company Germany, congratulated the 14 finalists for their outstanding projects, which qualified for one of the three categories
- "Business Transformation",
- "Rapid Time to Value" and
- "Ariba Solution".
DIGITALIZATION AS A CLEAR PART OF THE CORPORATE STRATEGY
FingerHaus has been pursuing a clear digitization strategy for years. From the virtual house tour through fully automated processes in production to the digital service portal. The company motto "Everything done right" applies not only to prefabricated houses but also to company processes.
"For us, optimization is an ongoing process that always keeps an eye on the current market conditions and customer requirements. We wanted to implement a CRM system that was a perfect fit for our current business model and we were looking for a partner who understands our requirements and designs seamless end-to-end processes with us." – Dr. Mathias Schäfer, Managing Director at FingerHaus.
THE SECRET OF A SUCCESSFUL SAP IMPLEMENTATION
“Digitalization and automation were the focus. We wanted to massively simplify day-to-day business so that we could take better care of our customers. Our sales team now benefits from lean and intelligent processes - this also has an effect on the customer experience." – Tobias Schmidt, project manager for the introduction of SAP Sales Cloud, Fingerhaus GmbH.
IDEAL CUSTOMER EXPERIENCES ALONG THE ENTIRE CUSTOMER JOURNEY
After the introduction of the SAP Sales Cloud, the SAP Marketing Cloud was also introduced in order to optimally support interested parties from the first inquiry. And because tailor-made customer care at FingerHaus is far from over after the keys have been handed over, the company is currently introducing SAP Service Cloud in order to seamlessly map all after-sales inquiries.
About B4B Solutions
B4B Solutions is a leading SAP Cloud partner in the German-speaking area and an expert in Customer Experience. The company enables its customers to provide superior omnichannel experiences in the B2B space — from lead generation through to purchase, maintenance and after-sales. Its portfolio comprises solutions for Customer Experience, Digital Customer and Service Portals as well as Social Collaboration.
B4B’s team enables companies to digitize their business visions through innovative software solutions which is supported by extensive application knowledge in a variety of industries. Moreover, B4B has also created several add-ons to enhance SAP CX solutions.
B4B established its own Innovation Lab to support the company’s mission to accompany companies on their way to digital transformation and to make existing business models even more successful.
About United VARs
United VARs is a global alliance of SAP solution providers mainly for the midmarket. With over 70 members in 100 countries, the alliance serves all types of SAP rollouts and integrations across the world.
stronger than one