The recent Google IO conference saw the launch of Google Duplex, the artificially intelligent assistant that can call people up and interact with them – without people ever knowing they are speaking to a robot.

AI (artificial intelligence) is now part of our every lives but it’s been a long time coming. During the war years Alan Turing was already thinking about the relationship between human and computer intelligence, pioneering the idea of AI. Google’s new digital assistant Duplex is a big milestone in AI development, and SAP CoPilot also.

But how can AI interact with your ERP?

An optional component of SAP Fiori 2.0, SAP CoPilot is the SAP digital assistant that’s now available in S/4HANA Cloud and SAP is soon to make it available on premise. SAP CoPilot uses natural language processing (NLP) to enable users to communicate with software in an intuitive way, using language that people use to talk to each other instead of special computer language.

Such a digital assistant for your ERP really will simplify the user experience as it can deliver the information you need so you won’t have to scan through reams of data or step-by-step processes to find what you’re looking for, or navigate from screen to screen, however easy clicking is.

Example: Using AI to book a vacation

Take an easy example. With SAP CoPilot, booking a day’s vacation in with HR couldn’t be easier. The question and answer conversational interaction of how many days’ vacation left have I got, can you book me a day’s vacation or when are my colleagues away becomes a quick call as SAP CoPilot understands the business context and has access to your enterprise system, doing all the work for you.

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